Refund Policy

At Tvareiloi™, we want every pet family to feel confident and comfortable when choosing products for their companions.

We understand that sometimes a product may not be the right fit, and we are committed to making the return and refund process clear, fair, and convenient.

This policy explains how we handle returns, exchanges, refunds, and product concerns to provide a smooth experience from purchase to after-sales support.

1. Return Eligibility

Tvareiloi™ offers a 30-day return period beginning from the date your order is delivered.

To qualify for a return, items must meet the following conditions:

✔ The product must be unused and remain in its original condition.

✔ Original packaging, accessories, and tags (when applicable) must be included.

✔ Proof of purchase, such as an order confirmation or receipt, is required.

Products that do not meet these requirements may not be accepted for return.

For hygiene and safety reasons, certain pet products may require additional review before approval.

2. How to Request a Return

To begin a return request, please contact our customer support team:

📧 Email:
service@tvareiloi.com

Please include:

  • Order number

  • Product details

  • Reason for return

  • Supporting photos (if applicable)

After reviewing your request, our team will provide further instructions.

If your return is approved:

✔ A return shipping label will be provided when applicable.

✔ Return instructions, including where and how to send your item, will be provided.

Important:
Returns sent without prior approval or authorization may not be processed.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order carefully after delivery.

If you receive a product that is:

  • Damaged during shipping

  • Defective

  • Different from the item ordered

please contact Tvareiloi™ as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Photos or videos showing the problem

Our team will review your request and work with you to provide an appropriate solution, including replacement or refund assistance when applicable.

4. Items That Cannot Be Returned

Certain products are not eligible for returns, including:

  • Personalized or customized products

  • Gift cards

  • Promotional or clearance items

  • Products that have been used or altered

  • Items that do not meet return conditions

If you are unsure whether your product qualifies for a return, please contact us before sending anything back.

5. Exchanges

If you would like to exchange a product, please follow these steps:

  1. Request a return according to the process above.

  2. Send back the original item after receiving approval.

  3. Place a new order for your preferred replacement product.

This process allows us to handle exchanges more efficiently and helps ensure faster processing.

6. International Orders

For customers located outside the United States, return eligibility follows the same general requirements:

  • Products must remain unused and in original condition.

  • Original packaging and purchase confirmation are required.

  • Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

International customers should contact Tvareiloi™ before arranging any return shipment.

7. Refund Process

Once your returned item is received and inspected, we will send a confirmation regarding your refund status.

For approved refunds:

✔ Refunds will be issued to the original payment method.

✔ Please allow up to 10 business days for processing.

✔ Additional processing time may be required by your bank, payment provider, or credit card company.

If more than 15 business days have passed after refund approval and you have not received your refund, please contact us for assistance.

Our Commitment to You 💛

At Tvareiloi™, every pet product is created with the goal of bringing more comfort, joy, and convenience to everyday pet life.

We are committed to making returns simple, transparent, and customer-friendly — because building trust with every pet family matters to us.

Thank you for choosing Tvareiloi™. 🐶🐱