Privacy Notice

 

At Tvareiloi™, we respect your privacy and understand the importance of protecting the personal information entrusted to us.

This Privacy Policy explains how Wild One Inc., operating under the Tvareiloi™ brand, collects, uses, stores, and protects your information when you visit our website, browse our products, place an order, or interact with our Services.

By accessing or using our website and Services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information necessary to provide a secure, convenient, and personalized shopping experience for our customers.

Information You Provide

When you interact with Tvareiloi™, we may collect information when you:

  • Place an order

  • Create an account

  • Subscribe to updates or promotional communications

  • Contact our customer support team

  • Participate in website activities or promotions

The information collected may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing information

  • Order details

  • Communication records with our support team

Payment information is processed securely through trusted payment providers. Tvareiloi™ does not store complete payment card information on our systems.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website interaction data

  • Pages viewed and browsing behavior

  • Cookie and tracking technology information

This information helps us improve website performance, security, and customer experience.

2. How We Use Your Information

Tvareiloi™ uses collected information for the following purposes:

Order Processing & Fulfillment 📦

We use your information to:

  • Confirm and process purchases

  • Arrange product delivery

  • Provide shipping updates and tracking information

  • Manage order history and customer requests

Improve Your Shopping Experience ✨

We may use information to:

  • Improve website functionality

  • Understand customer preferences

  • Recommend relevant products

  • Develop better pet lifestyle solutions

Customer Communication 💛

We use your information to:

  • Respond to questions and support requests

  • Provide important service notifications

  • Send promotional updates when you choose to receive them

Security & Fraud Prevention 🔒

We may use information to:

  • Protect customer accounts

  • Detect suspicious transactions

  • Prevent unauthorized activities

  • Maintain website security

3. Protecting Your Information

Your privacy and security are important to us.

Tvareiloi™ takes reasonable measures to protect customer information through:

Secure Data Transmission

Sensitive information is protected using secure encryption technologies during transmission through trusted payment and service providers.

Restricted Access

Personal information is accessible only to authorized personnel and service providers who require it to operate our business.

Payment Protection

Tvareiloi™ does not retain complete credit or debit card details after payment processing is completed.

4. Information Sharing With Third Parties

Tvareiloi™ does not sell, rent, or trade your personal information.

We may share limited information with trusted partners who help us operate our business, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Website service providers

  • Customer support platforms

  • Marketing and analytics partners

These providers only receive information necessary to perform their services.

Advertising & Marketing Partners

To provide more relevant shopping experiences, certain partners may use cookies, pixels, or similar technologies.

These partners may include:

  • Meta (Facebook / Instagram)

  • Google

Each partner manages information according to its own privacy practices and policies.

You may manage personalized advertising preferences through the settings provided by these platforms.

5. Cookies & Tracking Technologies

Tvareiloi™ uses cookies and similar technologies to improve website functionality and shopping experiences.

Essential Cookies

Required for basic website operations, including:

  • Shopping cart functionality

  • Checkout processes

  • Account features

Performance Cookies

Help us understand:

  • Website usage patterns

  • Customer interactions

  • Areas for improvement

Marketing Cookies

Used to help provide:

  • Relevant advertisements

  • Personalized product recommendations

  • Campaign measurement

You may adjust cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

6. Third-Party Websites

Our website may include links to external websites, services, or platforms.

Tvareiloi™ is not responsible for the privacy practices, security standards, or content of third-party websites.

We encourage customers to review the privacy policies of any external websites before providing personal information.

7. California Privacy Rights

For customers located in California, Tvareiloi™ respects applicable privacy rights under the California Online Privacy Protection Act (CalOPPA).

These rights include:

  • The ability to browse our website without creating an account

  • Access to this Privacy Policy from our website

  • Requesting updates or corrections to personal information

  • Choosing whether to receive marketing communications

We also respect applicable browser privacy preferences, including Do Not Track (DNT) signals where required.

8. Children’s Privacy

Tvareiloi™ does not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without appropriate authorization, we will take reasonable steps to remove the information.

Parents or guardians may contact us regarding concerns about a child’s personal information.

9. Data Security Events

Although we take reasonable security precautions, no online system can guarantee complete protection.

In the event of a data security incident involving customer information, Tvareiloi™ will take appropriate steps, which may include:

  • Investigating the situation

  • Taking corrective measures

  • Notifying affected customers when required

10. Email Communications

When you provide your email address, Tvareiloi™ may use it for:

  • Order confirmations

  • Shipping notifications

  • Customer support communication

  • Product updates

  • Promotional messages (if you choose to subscribe)

Marketing emails will include an unsubscribe option.

You may stop receiving promotional communications at any time by following the instructions included in our emails.

11. Your Privacy Choices

You may have the ability to:

  • Review or update your personal information

  • Request assistance with account information

  • Unsubscribe from marketing emails

  • Manage cookie preferences through browser settings

To make a privacy-related request, please contact our support team.

At Tvareiloi™, we are committed to protecting your privacy while creating a comfortable, trustworthy shopping experience for every pet family. 🐾